Welcome to the era of customer value.

Strategic Account Impact

Optimization of Strategic Account Management (SAM) is a specialized service that draws on Frank’s expertise in leadership development, professional services, and organizational effectiveness. From the emerging discipline of SAM itself, Frank identifies and integrates the best practices of diverse industries, scholars, and practitioners in the trenches.

For many firms SAM is becoming a centerpiece of their customer value initiatives. However, SAM is a relatively new business function. Too often it is beset by abstraction, confusion and internal resistance. Frank’s services help lift the fog off SAM and enable companies to translate its potential into long-term competitive advantage.

Frank offers three sets of leading-edge SAM optimization services: SAM Effectiveness Consulting, SAM Leadership Coaching, and SAM Team Training.


SAM Effectiveness Consulting

SAM Leadership Coaching

SAM Team Training